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Terms & Conditions

Return Policy

Upon receipt of your doll, should you find any damage you must notify our shop immediately. This will allow us to investigate and work on your refund/replacement of doll. In reverse if you notify us too late there could be implications on the refund so it is best to always inspect the doll when opening the box. 

Refunds 

Just ordered cancelation: 

If you have just ordered and notify us immediately of the cancelation, we can cancel the order and provide a refund. This is only valid should the customer notify us within 24 hours. 

Doll commenced production:

Once the doll has commenced production which is usually around 2 days after the order has been sent, from this stage we cannot offer a refund should the customer change their mind and cancel. This is because the manufacturers are stuck with the doll and must sell on to another person or we might be in this position to have to sell ourselves. If we have to buy the doll it means we have to pay shipping customs and taxes and the complications of selling a doll onwards is that the doll being so customised in nature therefore selling on is difficult in respect the limitations of the doll that had options already selected. So please be sure before you buy. 

Please note: All dolls are made to order from start to finish as the manufacturers do not create beforehand and pre stock. 
 

Paypal Buyer Protection

As the name suggests, yes, when you shop with Paypal you can obtain buyer protection. Our shop is what it is and we sell what we sell, however we respect that some customers may feel a little scared buying high price items online so rest assured with buyer protection you are covered on your purchase.