Terms & Conditions

Return Policy

Upon receipt of your doll, should you find any damage you must notify our shop immediately. This will allow us to investigate and work on your refund/replacement of doll. In reverse if you notify us too late there could be implications on the refund so it is best to always inspect the doll when opening the box. 


Once the doll has commenced production, we cannot offer a refund should the customer change their mind and cancel. This is because the manufacturers have to sell on to another person or we might be in this position to try and sell on ourselves. If we have to buy the doll it means we have to pay shipping customs and taxes and the complications of selling a doll onwards is that the doll being so customised in nature therefore selling on is difficult in respect the limitations of the doll that had options already selected. 

Paypal Buyer Protection

As the name suggests, yes, when you shop with Paypal you can obtain buyer protection. Our shop is what it is and we sell what we sell, however we respect that some customers may feel a little scared buying high price items online so rest assured with buyer protection you are covered on your purchase.